Shipping policy

All orders are carefully packaged and shipped within 3–5 business days. As each piece is handmade, processing times may vary slightly during high-volume periods.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping times depend on your location and the carrier, but most orders arrive within 3–7 business days after shipment.

Please ensure your shipping address is correct at checkout. Auclay is not responsible for delays or lost packages due to incorrect addresses.

If your package arrives damaged or you experience any issues with your order, please reach out within 3 days of delivery, and we’ll be happy to help.